Michael Lau

About Michael Lau

Innovative entrepreneurial executive with extensive business operations leadership experience within highly competitive markets. Analytical professional with expertise leading organizations to success through continued staff development, process improvement and focus on customer success. Collaborative communicator excelling in building relationships, promoting cooperation across business lines and developing comprehensive approaches for enhanced profitability. Areas of Expertise include: Strategic Planning & Forecasting Budget Allocation & Management Revenue & Profit Growth Profit & Loss Management Organizational Development Reporting & Analytics Market Research & Strategy Staff Training & Leadership Customer Success & Satisfaction

Experience

1. Account Executive - Restaurants - Enterprise

   NCR Voyix

   Mar 2020 — Present · OH, US

   Responsible for managing NCR Hospitality accounts to ensure high customer satisfaction. Build and maintain senior-level customer relationships through consultative selling and promoting customer confidence in NCR. Coordinate with other parts of the NCR organization to be able to meet client commitments. Understand the customer’s business objectives and ensuring NCR is viewed as a strategic partner to help meet these goals.

Education

• Drake University

  BA, Journalism

  1978 — 1982

Skills

• Strategic Planning
• Human Resources
• Business Development
• E-Commerce
• Marketing Strategy
• Sales Management
• New Business Development
• Account Management
• Sales
• Restaurants
• Management
• Team Building
• Budgets
• Sales Process
• Policy
• Business Planning
• Operations Management
• Catering
• Pos
• Saas