Michael Laput

About Michael Laput

I am a talented, ambitious and hardworking individual, withbroad skills and experience in human resource, social mediamanagement and marketing, customer and technicalsupport and multi-level marketing.Furthermore, I am adept at handling multiple tasks on a dailybasis competently and at working well under pressure.

Experience

1. Client Success Manager Recruitment & People Operations

   Virtual Management Services

   Feb 2026 — Present

   I manage and support a portfolio of 20–30 Virtual Assistants across multiple niches, while also leading the end-to-end recruitment and interview process for new VA placements. I work closely with clients to understand their business needs, staffing requirements, and success metrics to ensure the right talent is matched to each role.In this role, I oversee the full VA lifecycle, from sourcing and interviewing candidates to onboarding, performance management, and retention. I serve as the main point of contact between clients, Virtual Assistants, and internal teams to ensure alignment, service quality, and long-term client satisfaction.My responsibilities include managing 20–30 Virtual Assistants across diverse industries and functions, conducting full-cycle recruitment including sourcing, screening, and interviews, coordinating onboarding and role expectations, and monitoring performance, productivity, and engagement. I also handle client and VA escalations, provide ongoing coaching and feedback, and collaborate with operations and leadership teams to improve staffing processes and service delivery. Additionally, I support client retention, renewals, and growth by maintaining strong relationships and proactively addressing concerns.I support roles across administrative support, customer service, sales support, recruitment, marketing, and technical or specialized functions.My core skills include client success management, full-cycle recruitment, interviewing and talent assessment, people management, account management, performance coaching, stakeholder communication, process improvement, and retention and engagement.

Education

• University of the Visayas

  Bachelor in Customs Administration, Bachelor of Science in Customs Administration

  2005 — 2009