Michael Langille
Manager - Workforce Management @Concentrix
Springhill, NS, CA
EMAILS
MOBILE NUMBERS
+91 *********19
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WORK HISTORY
Aug 2013 — Present
Manager - Workforce Management @Concentrix
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Manager of WFM for multiple accounts. Responsible for all aspects of WFM, coordinating teams both onshore and offshore.
SKILLS
Workforce PlanningForecastingWorkforce ManagementTransition ManagementRamp-UpInvoice VerificationSlaService Level ManagementIex Total ViewService Level AgreementsLeadershipContact CentersSix SigmaWork at HomeTrainingCall Center DevelopmentStaff ManagementTeam ManagementEwfmGlobal ManagementOccupancy PlanningTeam LeadershipVendor ManagementProgram ManagementCustomer ExperienceCall CentersBusiness Process ImprovementProcess ImprovementCapacity PlanningIexOffshoringService DeliveryAvaya Communication ManagerProfit MarginsStaff SupervisionPerformance ManagementOutsourcingAvaya TechnologiesManagementOperations Management
ABOUT MICHAEL LANGILLE
I am a driven and highly focused global manager with 25+ years of WFM experience in the…
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