Michael Laney

About Michael Laney

Specialties: NPI Services DesignIoT/Edge ComputingData AnalyticsData ScienceProcess ImprovementEfficiencyProcess AutomationTroubleshootingHardware and software support

Experience

1. Ww Ssg Service Portfolio Strategy Manager

   Lenovo

   Feb 2023 — Present · Raleigh, NC, US

   Created and pitched a strategic roadmaps for the transition of Lenovo\'s SW Support business into the Services Organization, and a refreshed “OEM toolbox” strategy for GPS leadership, including \"L1 as a Service,\"\"Logistics as a Service,\" and \"Premier Support for OEM\", enhancing Lenovo\'s OEM Service portfolio. Served as a Subject Matter Expert (SME) for Immersion and Water Cool technology services, driving the strategic exploration and development of service offerings for Lenovo\'s Neptune cooling solutions. Executive presentations including - strategic vision for new Service Seller tools leveraging AI/ML. This included a unified platform for customer information, automated Services and SW renewal opportunities, personalized MI, targeted HW and Service upsell, seller training, and customer interaction. Conducted in-depth market research, leveraging external advisory firms (Gartner and IDC), to identify emerging trends and inform strategic decision-making. Provided detailed assessment for external partnership by evaluating 3rd party tools for PC deployment

Education

• University of North Carolina at Charlotte

  BSBA, Management Information Systems & Industrial and Operations Management

  2002 — 2006

Skills

• Sap Sd Module
• Supply Chain Optimization
• Sox Compliancy
• Leadership
• Sap R/3
• Business Process Improvement
• Enterprise Resource Planning (Erp)
• Analysis
• Process Flow Documentation
• Sap Products
• Requirements Analysis
• Software Documentation
• Sdlc
• Erp
• Process Management
• Sap
• Management
• Process Improvement
• Business Analysis
• Training
• Testing
• Data Governance
• Sap Erp
• Sap Mm Module
• Cross-Functional Team Leadership