Michael Starkey

Director of Operations @Careington International Corporation

Dallas-Fort Worth, TX, US

EMAILS

[email protected]

MOBILE NUMBERS

+91 *********19

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WORK HISTORY

Nov 2020 — Present

Director of Operations @Careington International Corporation

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Directed Individual Retail Operations, Group Retail Operations, Agency Administration and Accounts Receivable operations team of 27 employee’s. • Proposed and implemented Lockbox solution eliminating headcount of 8 additional FTE in my dept plus 2 in connected departments. • Reduced customer ticket queue backlog by 45% through automation, staff training and prioritization. • Led operations department successfully through multiple SOC 1 Type 2 audits. • Redesigned internal communications and service workflows to meet demands of work from home.

EDUCATION

N/A

Xavier University

Master's degree, Business Administration and Management, General

N/A

Ohio University

BSH, Health Services Administrtion

SKILLS

Team LeadershipProcess EngineeringTeam BuildingCross-Functional Team LeadershipOrganizational DevelopmentTrainingSoftware Development Life Cycle (Sdlc)Customer RelationsSix SigmaQuality AssuranceSix Thinking HatsBusiness AnalysisAnalysisChange ManagementCmmProgram ManagementCoachingProcess ImprovementStrategic PlanningBusiness Process ImprovementCustomer ServiceManagementLean ManagementMicrosoft ExcelLeadershipProject ManagementAnalytical SkillsEmployee BenefitsBusiness ProcessInstructional DesignSdlcExcelRisk ManagementVendor ManagementData AnalysisMicrosoft OfficeProblem SolvingOperations ManagementStrategyBusiness Management

ABOUT MICHAEL STARKEY

Experienced professional in leading operations, business process improvement, technology,…

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