Michael L.
Senior Customer Success Manager Vip Clients & Hnwi @Bitpanda
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WORK HISTORY
Senior Customer Success Manager Vip Clients & Hnwi @Bitpanda
Berlin, DE
Manage and grow relationships with VIP & HNWI clients, delivering high-touch, concierge-level support- Design and execute VIP marketing campaigns (campaign mechanics, segmentation, winner selection), and host invited clients at exclusive sports events (e.g. Champions League, NFL) to drive engagement and loyalty- Support the CSM team with BI and analytics tasks, using SQL and tools such as Snowflake, Tableau, and Metabase for dashboards and post-campaign analysis- Work cross-functionally with Product, Tech, Operations, and Support to help resolve complex client issues and bug reports.
EDUCATION
Technische Hochschule Nürnberg Georg Simon Ohm
Bachelor of Arts (B.A.), International Business Administration
Pestalozzi Gymnasium Biberach/Riß
Abitur, Major in Chemistry and Geography
SPICED Academy
Data Analytics with Engineering
International School of Technology and Management, Feng Chia University
Exchange semester, International Business Administration (BIBA-Program)
ABOUT MICHAEL L.
I\'m Michael Luu, a Team Lead Customer Success with a decade of experience in driving customer satisfaction, retention, and growth. With extensive experience in the startup environment, I excel in building and managing high-performing customer success teams and developing strategic plans that drive business growth. I have a talent for understanding customer needs and using this insight to deliver exceptional customer experiences.With my talent for understanding customer needs and analytical skills, I deliver exceptional customer experiences and value to all stakeholders.
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