Michael Krupp

Customer Service Representative @Millennium 1 Solutions

Ottawa, ON, CA

Handled 200+ customer calls and 100+ emails daily, responding to queries about services, product malfunctions, promotions, and billing - Memorized entire line of company products and services for both TD Waterhouse and Petro Canada’s Points System, to be able to answer customer questions quickly and efficiently - Provided basic technical support for clients on a wide range of company products- Trained new employees on new and existing technology, entering customer data and organizing customer interaction logs - Helped with troubleshooting web-based issues for on-floor staff- Remained courteous and calm, even during moments of customer dissatisfaction

Deque University

Web Accessibility 2.2, Document Accessibility 1.2

International Agency of Accessible Professionals (IAAP)

Certified Professional in Accessible Core Competencies