Michael Kogut
Office Operations Manager @Nolan Transportation Group (NTG)
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WORK HISTORY
Office Operations Manager @Nolan Transportation Group (NTG)
Denver, CO, US
Oversee 165 customer accounts and 35 employees -Responsible for the overall operations for the Denver office by identifying areas of opportunity with analyzed data to drive customer growth-Drives daily sales operational execution with detailed daily tasks for each operations rep. and broker-Train operations and sales on day-to-day operations; tracking, communication best practices, the empowerment to handle difficult issues, sourcing carrier fleets while growing accounts and bringing in new business -Facilitate biweekly meetings with employees to discuss needs of clients and make necessary recommendations for improvement on building sales and establishing relationships -Collaborate with our in-house carrier sales team for effective carrier pool and adequate service for our customers -Regularly check in with customers to confirm their dedicated team is upholding our service standards and load volume commitment -Analyze metrics in Tableau for Monthly KPI Meetings, ensure goals are hit and provide feedback for improvement -Complete customer rate contracts and make any necessary negotiations
EDUCATION
University of Dayton
Bachelor of Arts (B.A.), Communication Management
SKILLS
ABOUT MICHAEL KOGUT
Dynamic, results-driven sales and operations strategist with 7+ years of customer satisfaction and demonstrated success driving multi-million-dollar revenue growth while providing sales leadership in highly competitive market. Great track record securing key customers, increasing growth with customer loyalty, and establishing strong relationships. Outstanding mentor and coach combined with business ethics with innate leadership qualities to recruit, build, and retain top performing sales and operations teams.
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