Michael Knowles
Product Service Support Representative - Yorkshire & Humber, Northwest & North Wales @Mchale Komatsu
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WORK HISTORY
Product Service Support Representative - Yorkshire & Humber, Northwest & North Wales @Mchale Komatsu
Key Responsibilities:• Product Expertise:Provide detailed knowledge and guidance on products and solutions, helping clients choose and use offerings that best suit their needs.• Service Delivery:Ensure exceptional customer service is maintained across all touchpoints, including onboarding, routine interactions, and issue resolution.• Customer Support:Act as a frontline problem-solver, resolving issues quickly and empathetically, and escalating complex cases where necessary.• Account Management:Build and maintain strong client relationships, understand client goals, and proactively identify opportunities for added value.• Representation:Serve as the face of the brand, advocating for the client internally and representing company values in every interaction.
EDUCATION
Horbury
Bachelor's degree
SKILLS
ABOUT MICHAEL KNOWLES
A lot things in life start with, and are hugely affected by, communication or the lack of it. This is an area where I excel. I am pretty sure I would not have achieved so much without it. Because my communication skills effectively transcend all levels, I am able to coach and mentor colleagues to achieve their career potential while also showing off a track record of positive customer experiences.Surpassing targets has always distinguished me from others as a top performer in my field. With robust management skills and an effective ability to organise teams and delegate tasks, I seek out improvement wherever I go while refining my business acumen and account management qualities. Away from work, I am proud to say I am the Captain of the Sandal RUFC 2nd Team where I use many business attributes to motivate my team and guarantee a solid performance on the pitch.As well as all of the above, I pick up new skills and adapt to ever-changing situations quickly and easily, turning my hand to pretty much anything that is thrown at me. I am constantly striving for excellence and would love to see what I could do for you and your organisation. Please contact me at mtknowles817 at gmail.com and I will get back to you as soon as possible.
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