Michael Key
Senior Data Scientist Digital Engineering @Navy Federal Credit Union
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WORK HISTORY
Senior Data Scientist Digital Engineering @Navy Federal Credit Union
Pensacola, FL, US
EDUCATION
University of West Florida
Bachelor of Science - BS, Business Administration
Pensacola State College
A.A, Business Administration and Management, General
University of West Florida
Master's degree, Data Science
SKILLS
ABOUT MICHAEL KEY
Senior Data Scientist supporting enterprise‑scale conversational AI (EVA, IVA, IVR). Accountable for model quality, training, evaluation, and performance measurement. I lead analysis of conversational data and model telemetry to diagnose failures, improve intent and answer coverage, and drive measurable gains in containment, efficiency, and user satisfaction. I design experiments, validate changes through offline testing and post‑release monitoring. I deliver clear insights and recommendations that inform content, routing, and platform decisions in close partnership with engineering and product teams.
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