Michael Keogh

Project Management Assistant @Network Rail

Birmingham, GB

In my role as project management assist at Network Rail, I assist with the triaging of new enquiries and schemes, this involves the usage of different websites to determine if the enquiry is to be kept in our region or delegated to another region to oversee. I also assist with data cleanses, and initial queries over the telephone and advise of the best action, this can be either emailing getting the customer to email in or taking their email address and sending them a link to our enquiries portal with a paper copy attached if there are any issues and if relevant, providing the details of the correct area to contact for their enquiry.I also assist the scheme interface managers with enquiries they have which are sent to our generic inbox and actioning those as efficiently, quickly and accurately as possible It is my primary task when triaging to make sure all information I have filled in is correct, this ranges from the Engineer’s Line Reference and the mileages are correct to having a full team in place and all information before getting the scheme allocated to a Interface Manager. Once this has been completed, I then email the customer from the file to let them know who the scheme manager is for their point of contact. I assist with collating and marshalling data into various trackers. I also help in-house promoters with technical clearances for work to be carried out that can carry risks to other asset areas of the railway, and then compiling information required, visual aids for the asset areas, reference points and then once these are completed, issuing the certificate of approval.