Michael K.
Senior Customer Services Manager @McDonald's
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WORK HISTORY
Senior Customer Services Manager @McDonald's
Responsible for the Operational and day to day management of the in-house Customer Services Team for McDonald’s UK & Ireland. Here I ensure I support, develop and deliver the strategic direction for McDonald’s in a cost-effective manner whilst offering the best possible service to our customers, leading a motivated team. This role also involves working alongside key high-profile stakeholders such as Executive Teams and Directors to provide customer insight to help drive change within the business. In addition to this, I am involved and leading high profile projects with our vendor, and third party operators to ensure our customers consistently receive a best in class Customer Service.
EDUCATION
Carmel College
A Level, Business, Law, Physical Education
The Manchester Metropolitan University
Bachelor of Arts (BA), Business/Commerce, General
ABOUT MICHAEL K.
Steering McDonald\'s UK & Ireland\'s customer service excellence, I offer strategic direction and operational leadership, leveraging five years in my current role. Our team thrives on providing outstanding custimer service, thanks to a robust blend of customer insight analysis and collaboration with high-profile stakeholders, which informs impactful business changes.My focus on leading sensitive response initiatives and pivotal projects with vendors and third-party operators underpins our commitment to a best-in-class customer experience. Partnering closely with executive teams, I translate complex customer data into actionable insights, fostering a culture of continuous improvement and stakeholder engagement within our dynamic service environment.
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