Michael K.
Senior Help Desk Technician @Northern Bank
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WORK HISTORY
Senior Help Desk Technician @Northern Bank
Woburn, MA, US
Provide onsite and remote support for over 260 users with main office and retail branches.Collaborate with the Network and Server Team for escalations.Provide reports and documentation to management.Manage enterprise projects to drive IT standards and enhancements.Manage customer expectations through the resolution of support services and requests ensuring high quality communication, providing 1st and 2nd level technical support to internal and external customers.
ABOUT MICHAEL K.
I’m an experienced IT professional with over 20 years of hands-on experience supporting…
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