Michael Jones

Client Director @HighPoint

Key Responsibilities, Client Relationship Leadership• Build and maintain relationships with C-level and senior stakeholders in the client organization.• Act as the trusted advisor on IT strategy, transformation, and innovation.• Own the client engagement at a strategic and executive level.Commercial & Financial Accountability• Accountable for revenue, profitability, and growth of the client portfolio.• Drive contract renewals, upselling, and cross-selling opportunities.• Oversee account P&L and ensure financial targets are achieved.Strategic Account Planning• Develop and execute account plans aligned with the client’s business objectives.• Anticipate client needs and propose innovative solutions.• Collaborate with delivery and technical teams to align services with business outcomes.Governance & Oversight• Own the governance framework with the client (e.g, steering committees, quarterly business reviews).• Ensure contractual obligations (SLAs, KPIs) are met at the account level.• Provide executive-level escalation management. Team Leadership & Collaboration• Lead a virtual account team — Account Managers, Service Delivery Managers, Project/Program Managers, Solution Architects.• Act as the point of alignment between sales, delivery, and operations.• Mentor and develop account-facing staff.Innovation & Growth Advisory• Advise clients on new technologies, digital transformation, and IT trends.• Position the provider as a strategic partner, not just a vendor.• Ensure the account evolves as the client’s needs change.