Michael Johnson

WORK HISTORY

EDUCATION

ABOUT MICHAEL JOHNSON

I offer excellent customer service skills, a “can-do” approach to all tasks and a consistently high-level of productivity. I also strive to place the goals of the organization and my team before my own, while balancing my personal and professional life. Some of my best qualifications include exceptional interpersonal skills with the ability to communicate on all levels. I offer the following assets: Strong strategic and tactical thinking. Assessing risk and performance measures for programmatic success. Initiated plans of care based on patient assessments. Maintained updated knowledge with treatment protocols, response requirements and quality assurance procedures. Outstanding written and oral communication skills. Presenting and briefing audit findings, coordinating training, providing and creating training programs. Ability to create educational policy and guides utilized to train incoming technicians on ambulance readiness and familiarity. Proven ability to operate and function in fast-paced office operations. Strong organizational and communication skills with the ability to direct multiple business affairs. A multitude of versatile skills to transfer into any administrative setting to create and maintain high levels of proficiency, efficiency, and productivity. Strong team leader and organization builder. Serving as the training and event coordinator, as well as organizing focus groups to review and measure indicators and gaps for process improvement. Organized and developed the Fredericksburg HEAT Amateur Athletic Union and served as the President/Team Chaplain and Coach. Personal Skills: I apply conflict management skills to handle different situations. Advanced understanding of customer needs with diligent attention to detail resulting in superior customer service and high levels of client satisfaction. Trusted consultant,