Michael B.
Help Desk Support + Content Creator
- Role
- Provider Support Specialist at SonderMind
- Location
- Austin, TX, US
- LinkedIn followers
- 500 followers
About Michael B.
Content creator
Experience
Provider Support Specialist
Jan 2026 — Present · Denver, CO, US
Close 600+ tickets/month assisting mental health counselors with software issues including scheduling, billing, claims, and HIPAA Training- Building internal documentation, 10+ email templates and process guides using Salesforce and Google Workspace to streamline troubleshooting and reduce lookup time, and improve consistency in claim -handling and technical support workflows
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