Michael Jacobs
Head of Implementation
- Role
- Head of Implementation at Guardian Life
- Location
- Green Bay, WI, US
- LinkedIn followers
- 500 followers
About Michael Jacobs
Senior operations and transformation leader with 20+ years of experience driving large-scale change across group insurance, implementation, and enrollment operations. Proven track record of leading global teams, modernizing end to end operating models, and delivering sustained cost reduction through automation, API integration, and digital enablement. Recognized for translating strategy into execution, improving customer experience, and delivering measurable financial and operational results.
Experience
Head of Implementation
Jul 2020 — Present
Lead enterprise-wide group implementation operations supporting life, disability, dental, and supplemental health products. Oversee 250+ employees across the U.S. and India aligned to an end-to-end customer journey operating model.
Education
Ripon College
Bachelor of Arts, Economics, Business Management
2000 — 2004
University of Wisconsin–Oshkosh
Masters, Business Administration
2005 — 2010
Skills
- Sdlc
- Process Improvement
- Risk Management
- Leadership
- Visio
- Vendor Management
- Business Analysis
- Insurance
- Business Process Improvement
- Underwriting
- Program Management
- Requirements Analysis
- Project Management
- Lean Six Sigma
- Employee Benefits
- Sharepoint
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