Michael Jackson

About Michael Jackson

Extensive leadership background in customer service operations and business development in the following key areas: front office, sales, marketing, promotions, revenue management, budgeting, housekeeping, guest services, housekeeping, reservations, and telecommunications.• Experienced in managing and motivating hotel personnel through; hiring supervising, training, coaching, communicating, disciplining, scheduling, and visually monitoring their performance to ensure adherence to all service and productivity standards. • Experienced at financial management experience (e.g, ability to analyze P&L statements, develop operating budgets, forecasting and capital expenditure planning) with precision and promptness.• Dedicated to delivering world class workshops to develop leaders, outstanding customer service, and profit. • Passionate in developing classes and workshops that leverage company tools, resources, and technologies to create Great Hotels Guest Love. • Familiar with Microsoft Word, Microsoft Excel, Microsoft Power Point, Microsoft Outlook, and specialized in DELPHI, OnQ PMS, OnQ FMS, RMS, HIRO, OPERA, HOLIDEX, PERFORM, MERLIN, myLearning and CENTRA, OnQ R&I. • Experienced in working across divisions in a large corporate setting.

Experience

1. Director of Franchise Performance Support, Upscale

   IHG Hotels & Resorts

   Jan 2020 — Present · US

Skills

• Hotel Management
• Opera
• Hotel Booking
• Pre-Opening
• Training
• Customer Satisfaction
• Rooms Division
• Revenue Analysis
• Hospitality Management
• Tourism
• Micros
• Front Office
• Restaurants
• Yield Management
• Hotels
• Hospitality
• Resorts
• Leisure
• Property Management Systems
• Hospitality Industry