Michael J. Small
Head of Mortgage Servicing (Default) @ Citi | Data Analysis, Executive Management
- Role
- Head of Mortgage Servicing (Default) at Citi
- Location
- O\'Fallon, MO, US
- LinkedIn followers
- 500 followers
About Michael J. Small
With over 25 years of experience in the financial services industry, I am a seasoned and goal-focused executive who leads the mortgage default servicing operation at Citi. I have a proven track record of implementing effective solutions that advance and sustain company growth, achieve corporate goals, optimize performance, and maintain strict regulatory compliance.Additionally, I have in-depth experience across all aspects of retail banking servicing operations, including mortgage and retail lending, debit/credit card services, and ATM technology and operations. I have also established offshore production facilities that add value and create continuity. As a Lean Six Sigma Green Belt certified professional, I have a strong expertise in driving efficiency and productivity through evaluation of systems and process improvement. I have also leveraged digital and robotic automation to enhance customer experience and reduce costs. I am passionate about building centers of excellence and developing talent through coaching and mentoring.
Experience
Head of Mortgage Servicing (Default)
Nov 2022 — Present · O\'Fallon, MO, US
Education
University of Phoenix
Master of Arts Organizational Management, Business Administration and Management, General
1999 — 2001
University of Phoenix
Bachelor of Business Administration (B.B.A.), Business Administration and Management, General
1997 — 1999
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