Michael J. Marino

About Michael J. Marino

Hi there, I\'m Michael, a highly motivated lifelong learner with over a decade of experience in customer-facing roles. As a senior customer success manager, I have a proven track record of driving customer success in the e-learning and healthcare technology industries at Welltok, EdCast, and Cornerstone OnDemand. Having worked with both start-ups and established companies, I possess a diverse set of skills and can adapt to various work environments. In 2024, I won a Customer Success Impact award at CSOD for my work in 2023, highlighting my commitment to delivering outstanding results.I’m passionate about helping others and believe that collaboration and support are essential to achieving great things. In addition to my professional achievements, I am an avid reader and enjoy collecting comic books, watching movies, investing, and gardening. These interests have taught me valuable lessons in creativity, strategic thinking, and patience that I bring to my work. I take great pride in working closely with my team to build strong relationships with our customers and help them achieve their business goals.I earned my BA from Boston University and attended Thayer Academy before discovering my passion for customer-facing roles while attending Suffolk University Law School. As someone who is committed to lifelong learning, I am always looking for new opportunities to grow and develop my skills. If you\'re looking for a highly skilled senior customer success manager who can bring a diverse set of skills and experience to your team, I\'d feel privileged to have the opportunity to talk with you.

Experience

1. Senior Customer Success Manager

   Cornerstone OnDemand

   Sep 2021 — Present

   As a specialist in the EdCast LXP, I collaborate closely with account management teams to foster account growth and maximize customer ROI year-round. In addition to developing customer success plans, creating product documentation, and coaching customers, I also place a strong emphasis on sharing and creating best practices, as well as developing customer case studies. My ultimate goal is to promote adoption and engagement by facilitating knowledge sessions on product features, conducting monthly benchmark reviews, and connecting customers with SMEs to ensure overall account satisfaction. Furthermore, I prioritize issue escalation and enhancement requests while constantly identifying opportunities for account expansion and cross-selling to further drive business success.

Education

• Boston University

  Bachelor of Arts (B.A.), Political Science and Government

  2008 — 2012

• Suffolk University Law School

  Doctor of Law (J.D.) (one year)

  2013 — 2014

• Thayer Academy

  High School Diploma

  2005 — 2008

Skills

• Timeslips
• Strategy
• Microsoft Powerpoint
• Management
• Tableau
• Event Planning
• Client Billing
• Project Implementation
• Microsoft Office
• Sales
• Product Management
• Outlook Express
• Social Media
• Openair
• Notary Public
• Microsoft Word
• Account Management
• Project Management
• Business Development
• Software as a Service (Saas)
• Adobe Acrobat
• Data Analysis
• Product Design
• Microsoft Excel
• Powerpoint
• Twitter
• Business Strategy
• Vizio
• Software Implementation
• Lexisnexis
• Strategic Planning
• Higher Education
• Business Process Improvement
• Strategic Communications
• Research
• Filemaker
• Business Analysis
• Customer Relationship Management (Crm)
• Product Development
• Legal Research