Michael J. M.

About Michael J. M.

Graduate of Northwestern State University with a Bachelors in Organizational Communication and Sports Management. I am currently living in Lafayette, LA. We are all about our food, sports and culture down here!

Experience

1. Banking Center Manager

   First Horizon Bank

   Dec 2025 — Present · US

   I lead the daily operations, performance, and client experience of a high-volume banking center. I oversee a team of financial specialists, drive sales and service goals, and ensure my branch delivers a consistent, high-quality experience for every customer.My role blends leadership, strategy, and hands-on problem solving. I coach and develop employees, manage risk and compliance, and create a culture of integrity, accountability, and teamwork. I work closely with customers to understand their financial needs, offer tailored solutions, and strengthen long-term relationships that support both their goals and the bank’s growth.Key Responsibilities: • Lead and mentor branch staff to meet and exceed performance, service, and sales goals • Manage daily operations, scheduling, and workflow to ensure efficient branch performance • Ensure full compliance with banking regulations, internal policies, audits, and risk controls • Handle complex customer situations and provide expert financial guidance • Analyze branch metrics and implement strategies to increase profitability and retention • Foster a positive work environment built on communication, training, and professional development • Represent the bank within the community and build relationships with local businessesWhat I’m known for:Strong leadership, customer-centric decision making, operational discipline, and the ability to build a stable, high-performing team. I take pride in creating trust — with my clients, my associates, and my community.

Education

• Northwestern State University

  Bachelor's degree , Organizational Communication and a Minor in Sports Management

  2006 — 2013