Michael J. Lane

Experience

1. Clinical Supervisor of Crisis Services

   Crisis Connections

   Jan 2024 — Present · Seattle, WA, US

   Provides training in call handling skills and relevant policies and procedures.Assists Phone Workers in adhering to staff and volunteer requirements.Engage with the scheduling team to assure 24/7 phone coverage and providing back up support as needed.Tracking and response community complaints to engage team in further development.Tracking of monthly call and web data as well as staff and volunteer work performance reports.Shares in the networking with behavioral health providers statewide.Makes hiring decisions for Crisis Line team and sits in on interviews.Participates in clinical supervision of staff and completes administrative duties.Demonstrates knowledge of Washington State resources for substance abuse, problem gambling and mental health.Demonstrates knowledge of Crisis Connections resources, including competent use of CareLogic database, competent use of ECLS, and competent use of non-computerized information. Able to guild, assist and problem solve use of these programs.Demonstrates knowledge of phone room protocols and procedures.Provides adequate consultation to professionals and non-professionals.Maintains appropriate professionalism in dealing with volunteers, consumers, and professionals.Ensures follow up calls are being returned in a timely manner.Makes appropriate use of Director.Participates in PW training and other non-phone room responsibilities as assigned.Participates in program meetings and planning. Supervises all staff including MSW student interns.