Michael J.
Retail Operations Manager
- Role
- Sales and Customer Experience Manager at Macy's
- Location
- Brooklyn, NY, US
- LinkedIn followers
- 500 followers
About Michael J.
Resourceful, visionary and savvy leader offering a rich mix of experience in customer service, inventory management, and human resources. Proven record for creating, implementing and driving new processes that deliver winning strategies, profit improvement, and dynamic solutions. Outstanding ability to foster relationships with customers, staff and executive personnel, developing mutually respectful relationships. Recognized for a high level of commitment to exceeding customer initiatives, implementing performance improvements and conquering all obstacles to drive the business forward.
Experience
Sales and Customer Experience Manager
Jan 2024 — Present · Nassau County, NY, US
Oversaw daily operations, including the establishment of sales targets and spearheading Macy\'s initiatives through proactive coaching and recognition strategies. Prioritized the optimization of productivity and efficiency to enhance overall performance and customer satisfaction.Support other functions in the store such as OMNI, Style, and Asset Protection.Led a dynamic team of 25 members characterized by enthusiasm and dedication. Fostered a culture of commitment and eagerness to engage with customers, resulting in the creation of memorable shopping experiences.Managed the full recruitment cycle, including scheduling and conducting interviews with prospective candidates. Implemented thorough reference checks to ensure the selection of qualified individuals best suited for the role and company culture.Elevated team member performance through the implementation of strategic and tactical approaches, providing motivational coaching and targeted training initiatives.Devised and executed strategies aimed at bolstering customer satisfaction and fostering loyalty, leveraging Macy\'s rewards and Macy\'s credit cards to enhance the shopping experience and drive customer retention.Implemented strategic merchandising initiatives to optimize sales floor square footage, resulting in increased overall revenue growth.
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