Michael Hovnanian

Branch Manager @Herc Rentals

Fresno, CA, US

Oversee daily operations of the rental branch, including equipment dispatch, returns, servicing, and logistics.Ensure fleet readiness by coordinating with service and maintenance teams for equipment upkeep and compliance.Inventory management to maintain optimal stock levels of high-demand machinery.Implement safety standards and ensure compliance with health, safety, and environmental regulations.Drive revenue growth by meeting or exceeding sales and rental targets.Build and maintain client relationships to encourage repeat business and referrals.Ensure high customer satisfaction by resolving complaints quickly and effectively.Coordinate prompt and accurate deliveries and pickups of equipment.Provide technical guidance to customers regarding equipment capabilities and proper use.Customize rental solutions to meet client project needs.Recruit, train, and manage staff, including sales reps, technicians, drivers, and administrative personnel.Conduct performance evaluations and develop improvement plans.Promote a productive and safe work environment.Lead by example to maintain a strong work ethic and customer-first culture.Prepare and manage branch forecasts and P&L statements.Control costs through efficient staffing, maintenance, and procurement.Generate regular reports on KPIs, fleet utilization, revenue, and customer feedback.Ensure branch compliance with company policies and industry regulations.Coordinate with headquarters on strategic planning, marketing campaigns, and internal audits.Local marketing and promotions, including participation in trade shows or local industry events.CRM and software tool management, ensuring accurate data entry and usage across platforms.