Michael Hoppe

E-commerce Lead Lda @John Lewis Partnership

Henley-On-Thames, GB

Lead Drive Assessor, improving Customer Experience and support SeniorManagement and Operations Teams.Provide innovative solutions and improvements within the processes of the Partnership.Strong capacity to shift focus and adjust plans when unexpected changes occur. Setting a positiveexample for the team have by engaging foresight and strategic planning capabilities.Consistently delivering outstanding quality of work and level of service that exceeds expectations.Enhanced and maintained customer satisfaction and positive customer experiences.Ensuring a flawless final mile experience for the customer.Held bottom-line accountability for an efficient and smooth supply process.Maintained high quality standards in a fast-paced high-stress environment.Prioritized tasks for maximum productivity in a time-efficient manner.