Michael Hollis

About Michael Hollis

As a professional with a history of directing teams toward excellence in overreaching…

Experience

1. Director of Housekeeping

   Great Wolf Lodge

   Oct 2023 — Present · LaGrange, GA, US

   Responsible for directing all aspects of housekeeping services and programming including but not limited to operations, planning, budgeting, staffing and payroll. Ensure guest and employee satisfaction is achieved while maintaining profitability within the housekeeping function.• Develop detailed, realistic, and comprehensive plans that support organizational objectives, effectively allocating resources and time across groups or departments• Fiscal and budgetary management of housekeeping operations including creating and maintaining departmental budgets, forecasts, and financial reports as needed, reviewing and approving purchases for the department• Manage the daily activities of the Housekeeping and Laundry department to include appropriate cleaning of all public areas as well as guest rooms. • Provides supervision to laundry pack members and ensures the efficiency and effectiveness of the operation• Develop, implement, and monitor schedules for the housekeeping operation and manage staffing process to ensure appropriate levels of resourcing to maintain efficient operations• Serve on resort Executive Committee to represent the interests of the housekeeping function• Plan and implement staff training and development programs within the department