Michael Holland
Laboratory Operations Director - Corporate @Virtua Health
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WORK HISTORY
Laboratory Operations Director - Corporate @Virtua Health
NJ, US
Supervises, coordinates, and oversees the technical activities of Mt. Holly and Willingboro Hospital Laboratory. Additional responsibility of Microbiology and Blood Bank across all Virtua systems. Responsible for financial, human resources, and quality management activities. Serves as primary liaison for the lab to the campus Operational Management Group.• Supervises all technical operations of the Corporate Laboratory at Virtua, including Microbiology and Blood Bank departments, and non-hospital outreach clients serviced through their department/location.• Ensures compliance of all operations with appropriate regulatory and accreditation agencies.• Monitors financial performance through finance reports, adjusts operations to meet financial targets, and operationalizes process and technology changes for greater efficiency.• Manages staff by monitoring technical competencies and nurturing behavioral development.
EDUCATION
Ohio University
Bachelor of Science (B.S.)
Ohio University
Master of Business Administration (M.B.A.)
ABOUT MICHAEL HOLLAND
I am an experienced operations and customer service leader with a proven record of building and leading large, diverse teams that deliver high performance. My career began as a medical technologist, where I built a strong foundation in laboratory science before moving into leadership roles that combined technical expertise with business strategy.At Siemens Healthineers, I advanced from chemistry consultant to Director, shaping service excellence across the Americas. I led incident management, created new hiring models that brought in top talent, and partnered closely with R&D to champion the voice of the customer. Through Lean Six Sigma principles and process improvement, I implemented programs that delivered millions in cost savings,$700K in new service revenue, and a transformation to a virtual service model that resolved 70% of incidents remotely and reduced call volume by annually.Today, I serve as Director of Laboratory Operations at Virtua Health, where I oversee multi-site operations across a leading health network. I focus on operational effectiveness, staff development, and continuous improvement to ensure exceptional patient care and laboratory performance. I collaborate with cross-functional leaders, drive Lean process improvements, and build empowered teams that excel in quality and efficiency.In addition to my healthcare leadership role, I am honored to serve as an Adjunct Professor at Rowan University, where I teach Laboratory Administration (BIOL03503). This appointment allows me to mentor the next generation of laboratory professionals, connecting classroom concepts with real-world leadership, regulatory, and operational insights.I lead with an “impact all vs. impress all” philosophy — fostering collaboration, solving complex challenges, and delivering meaningful results for both organizations and individuals.
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