Michael Hlavaty

Experience

1. Account Executive

   NiCE

   Feb 2023 — Present · Sandy, UT, US

   Spearhead sales growth in the SMB segment at NICE CXone through strategic pipeline development and personalized sales presentations. • Specialize in Contact Center as a Service (CCaaS) solutions, delivering tailored and impactful software to meet unique client needs, enhancing satisfaction and engagement. • Execute end-to-end sales cycles, from discovery to close, using a consultative approach to uncover pain points and position NICE CXone as the clear choice. • Demonstrate expertise in the telephony side of CCaaS—including DID and toll-free integrations—simplifying onboarding and guiding clients with clarity. • Build and maintain strong client relationships through on-site demos, account management, and personalized support. • Leverage partnerships to strengthen trust and expand strategic accounts, boosting credibility and competitive positioning. • Lead discovery calls, presenting NICE CXone solutions live while managing objections and fostering engagement. • Contribute to SMB sales team success by sharing best practices and collaborating on strategies that raise collective performance. • Improve customer retention and growth by aligning solutions with business objectives and ensuring seamless transitions from implementation to ongoing support. • Apply a data-driven approach to forecast accurately, analyze metrics, and prioritize high-potential accounts, consistently driving revenue growth above targets.

Education

• Utah State University

  Bachelor of Science - BS, Social Work

  2016 — 2020