Michael Hitchcoff

Experience

1. Services Clerk

   Walgreens

   Aug 2025 — Present · Franklin Park, NJ, US

   Models and delivers a distinctive and delightful customer experience.Registers sales, provides customers with courteous, fair, friendly, and efficient checkout service.Customer ExperienceEngages customers and patients by greeting them and offering assistance with products and services. Resolves problems.Models and shares customer service best practices with all team members.OperationsProvides customers with courteous, friendly, fast, and efficient service.Recommends items for sale to customer and recommends trade-up and/or companion items collects cash and distributes change as requested; processes voids, returns, rain checks, refunds, and exchanges as needed.Keeps counters and shelves clean and well merchandised, takes inventory, and maintains records. Checks in and prices merchandise as required or as directed by store manager or communicated by the shift leader.Implements Company asset protection procedures to identify and minimize profit loss.Ensures compliance with state and local laws regarding regulated productsAssists with separation of food items, storage and FIFO sale.Has working knowledge of store systems and store equipment.Provides customer service in the photo area, including digital passport photo service, poster print and creative machine, suggestive sell of promotional photo products.Assumes web pick-up responsibilities (monitors orders in Picture Care Plus, fills ordersAssists with exterior and interior maintenance by ensuring clean, neat, orderly store condition and appearance.Complies with all company policies and procedures; maintains respectful relationships with coworkers.Completes special assignments and other tasks as assigned.Training & Personal DevelopmentAttends training and completes PPLs requested by Manager or assigned by corporate.Models and shares customer service best practices with all team members to deliver a distinctive and delightful customer experience, including interpersonal habits

Education

• Ramapo College of New Jersey

  Bachelor of Arts (B.A.), Environmental Studies

  2010 — 2013

Skills

• Outlook
• Microsoft Office
• Sales
• Customer Service
• Marketing
• Fashion
• Visual Merchandising
• Social Media
• Merchandising
• Data Analysis
• Retail
• Time Management
• Cashiering
• Microsoft Word
• Inventory Management
• Apparel
• Store Management
• Powerpoint
• Microsoft Excel
• Management
• Retail Sales
• Leadership
• Loss Prevention