Michael Hirsch

Network Administrator @SES Space & Defense

Continuously monitor network and space segment performance to provide customer tier 1 support as required. Monitor and report on the quality of user Full Motion Video (FMV). Support, troubleshoot, and escalate user network issues to appropriate offices as required. Track and manage automated service interruptions for the network users\' awareness. Resolve customer issues related to broadband IP communication via satellite transmission; support complex systems installations and startup at customer sites. Monitor ViaSat equipment configurations and network performance, in real time, and report conditions and anomalies to the designated team lead. Monitor FMV downlink equipment for nominal operations and report any anomalies to designated team lead. Proactively monitor the AISR-T networks for impending issues by using an analysis of measured vs. planned performance, detection and analysis of performance trends, and the KuSS terminals performance characteristics.May review proposals, including gathering facts, analyzing data and preparing project overview to compare alternatives. Provide technical input to the development of information technology project planning. Update job knowledge by participating in educational opportunities; reading professional publications; maintaining personal networks; and participating in professional organizations. Show initiative in constantly reassessing business requirements and make suggestions that proactively address changing business needs. Protect organization\'s value by preserving the confidentiality of information Provide Quality Control (QC) and oversight of configuration files, Master Station Log (MSL) entries and Remedy trouble ticket entries Support user access and troubleshoot ViaSat KuSS and KaSS remotes. Prepare reports on network utilization, performance and activity as required. Open and track trouble tickets as required to resolve network or terminal issues.