Michael Hinchliffe

Head of Business Support @Gould Tech Solutions Limited

Leeds, GB
MOBILE NUMBERS
+91 *********19

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WORK HISTORY

Apr 2019 — Present

Head of Business Support @Gould Tech Solutions Limited

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Leeds, GB

Overall accountability for the delivery of IT Services and aligning technology with business strategies.Selected Projects:• Successfully streamlined costs and increased service performance by outsourcing the Service Desk and Infrastructure Department• Migrating on-premise infrastructure and data to Microsoft Azure as IaaS• Migrating all end-points to Microsoft 365 Enterprise• A full reorganisation of MPLS network for five global sites• Replacing existing Avaya telephony system with VONE-C unified communications service• Data Centre Decommissioning as part of the transition to the cloud

EDUCATION

1991 — 1994

The Manchester Metropolitan University

BSc Management and Technology

SKILLS

Technical SupportAccess ManagementMicrosoft TechnologiesRequest FulfilmentTechnical ManagementAvayaCitrixIncident ManagementIT Service ManagementMcsaItilWindows ServerProblem ManagementTeam ManagementMcitpProject ManagementService Desk ManagementSdi

ABOUT MICHAEL HINCHLIFFE

A results-driven, highly motivated Service Manager with significant experience and proven…

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Michael Hinchliffe — Head of Business Support at Gould Tech Solutions Limited in Leeds, GB | Unifers