Michael Hightower

About Michael Hightower

Dynamic and innovative product management professional with a proven history of…

Experience

1. Senior Consultant

   Nexgen Consulting

   Mar 2024 — Present · Charlotte, NC, US

   Client Feedback Loop & Service Improvements: Initiated a feedback loop with clients through surveys and interviews, gathering insights from over 100 participants; used findings to implement service improvements that enhanced overall user experience. Client Assessments & Strategy Development: Conducted in-depth assessments of client objectives and challenges, leading to the design of customized strategies that enhanced engagement levels by 25% and improved retention rates by 18% over six months. Stakeholder Presentations & Funding Acquisition: Directed monthly presentations to showcase project progress to stakeholders; these updates were instrumental in securing ongoing support, resulting in a notable boost in project funding and resources for future initiatives. Project Strategy & Workflow Optimization: Orchestrated a comprehensive consulting project strategy that streamlined workflows and enhanced collaboration across departments; resulted in a notable increase in productivity, with teams reporting a 40% improvement in task completion rates. Project Planning & Timeline Management: Formulated comprehensive project plans that defined clear timelines and set milestones for six key initiatives: enhanced cross-functional team alignment, resulting in a 30% faster project completion rate across all departments. Project Scope & Timeline Development: Created detailed project scope documents and timelines for 12 key initiatives, ensuring clarity in objectives and deliverables; this led to sustained focus and accountability among team members throughout project lifecycles. Resource-Sharing Framework & Collaboration: Established a resource-sharing framework among 5 operational teams, fostering a culture of collaboration; this initiative resulted in a 16% improvement in resource utilization and maximized the overall output of team efforts.

Education

• Keller Graduate School of Management of DeVry University

  Master's Degree

• DeVry University

  Bachelors