Michael Higgins
- Role
- Senior Director, Head of Product, Corporate at UnitedHealth Group
- Location
- Detroit, MI, US
- LinkedIn followers
- 500 followers
About Michael Higgins
Designer, user experience strategist, and product leader driving user-centric digital…
Experience
Senior Director, Head of Product, Corporate
Feb 2020 — Present · Detroit, MI, US
Leading AI strategy and product for the Corporate division at a Fortune 5 company. Managing a talented team across product management, design, AI, and change management, with engineering support spanning multiple products serving employees.AI and Intelligent SystemsDriving an enterprise AI product practice across procurement, risk assessment, legal authority, real estate, M&A, and customer service. Initiated AI-first strategy four years ago, scaling from early experimentation to production systems with measurable business impact.· Built conversational AI intake for enterprise procurement. Category accuracy improved from 40% to 85% across a 900+ category taxonomy. Misrouting reduced by 75%, generating approximately $400K in annual operational efficiency with a path to $1M+ at full rollout.· Deployed autonomous customer service resolution. AI analyzes incoming requests and at 80%+ confidence generates a response and closes the case. Projecting auto-resolved cases this year, reducing manually handled volume from to Built ML model for Delegation of Authority that automatically selects correct approvers across a complex, non-standardized enterprise hierarchy. Replaced a process users described as impossible to navigate.· Designed AI agents for Corporate Real Estate and Risk Assessment. Leading AI analysis for M&A including CIM evaluation and post-acquisition vendor analysis.· Enrolled in advanced AI training (AI Dojo) deepening hands-on technical fluency alongside product leadership.Platform and Design· Led Procurement digital transformation. Platform processes approximately $18 billion in annual enterprise spend across sourcing, contracting, supplier management, and procure-to-pay.· 20 years of design thinking applied to enterprise AI. User research, journey mapping, and usability testing embedded in every product lifecycle.
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