Michael Hickey
Sous Chef @Noble Food And Pursuits
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WORK HISTORY
Sous Chef @Noble Food And Pursuits
Charlotte, NC, US
Hands-on management of all kitchen employees in a uniquely challenging staffing environment. King’s Kitchen employs, through the Dream Center program, individuals who are deserving of a second chance… formerly incarcerated, recovering addicts, and/or homeless. Sous chef responsibilities include teaching kitchen skills and professional expectations to this under-skilled workforce, while on the job, in a fast-paced restaurant operation. King’s Kitchen has achieved the highest profitability among all the Noble’s locations in Charlotte and Winston-Salem for the past two years.• Consistently achieved or exceeded labor and food cost targets, contributing to the profitability of the restaurant. Served as acting executive chef during several extended periods, developing menu changes resulting in increased revenues and improved labor costs during those tenures.• Primary responsibilities include overseeing kitchen staff and managing daily operation of kitchen, managing labor and ingredient costs, negotiating prices and ordering food product, hiring and training staff, and maintaining health, safety and sanitation standards.• Recipient of the 2017 “One to Watch” award, presented by the Executive Chefs and Restaurant Managers of the Noble group.
EDUCATION
University of North Carolina at Greensboro
Communication studies
ABOUT MICHAEL HICKEY
Dedicated, passionate leader and influencer who understands the connection between the business, the customer, and the employee and is committed to the success of all three. Broad experience and deep relationship network in Charlotte restaurant and hospitality community KEY SKILLS AND ATTRIBUTES • 20+ years experience with kitchen operations and staff supervision in fast-paced environments • Highly engaging personal style and adept at motivation and persuasion • Skilled negotiator and relationship-builder, attaining best pricing and delivery prioritization • Effective and artful at conflict resolution in environments with competing priorities and multiple stakeholders • Successfully exert positive behavioral influence over employees without direct reporting authority • Anticipates and avoids potential issues or challenges • Relationship-builder among patrons, colleagues, vendors and service providers
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