Michael Heredia

About Michael Heredia

Michael Heredia is a strategic and client-focused leader with extensive experience in…

Experience

1. Client Success Director, Emerging Accounts - Retail Media, Search, Social

   Skai

   Apr 2023 — Present

   Responsible for managing all of Skai\'s Emerging Accounts across CG & R Advertisers and Agencies, and Tech & Services Advertisers and Agencies, reporting directly to the VP of Client Success- Created and run an efficient project management pipeline to ensure ease of management across multiple CSMs and a book of 90+ Emerging Accounts- Maintain a close partnership with key business executives and stakeholders to help influence and grow client adoption of Skai\'s software solutions- Lead a team of 7 Client Success Managers to achieve client goals, growth, and retention- Mentor and manage the professional growth and skills of my Client Success Managers- Collaborate closely with the product development, sales, technical account management and sales engineers to drive platform innovation and capture market opportunity- Ensure the timely and successful adoption of our solutions based on customer needs and objectives - Identify and grow opportunities within your customer base, and collaborate with sales teams to ensure growth attainment - Serve as liaison and partner with relevant publisher representatives for my accounts: Google and Microsoft AMs, Facebook CPs, CSMs, Pinterest account execs, etc- Assist with new client onboarding to help ensure clients are able to ramp up on Skai\'s platform efficiently.

Education

• Gardner-Webb University

  Bachelor of Science (B.S.), Psychology

  2008 — 2012

• Gardner-Webb University

  Master of Divinity (M.Div.), Pastoral Studies

  2012 — 2015

• Evans High School

  High School Diploma, College Prep Plus

  2004 — 2008

Skills

• Mutual Funds
• Lesson Planning
• Iras
• Risk Management
• Teaching
• Research
• Writing
• Interpersonal Skills
• Community Outreach
• Social Networking
• Customer Service
• Leadership Development
• Holistic Financial Planning
• Microsoft Office
• Life Insurance
• Property & Casualty Insurance
• Fundraising
• Higher Education
• Articulate Presenter
• Volunteer Management
• Social Media
• Leadership
• Microsoft Excel
• Investment Strategies
• Budgeting
• Preaching
• Supervisory Skills
• Teamwork
• Event Planning
• Sales
• Powerpoint
• Financial Services
• Time Management
• Public Speaking