Michael Helferich

About Michael Helferich

I\'ve spent over 15 years at the helm of service delivery and operations, leading major transformations to boost efficiency and strengthen customer loyalty. My approach has always been about building strong service management systems that not only satisfy customers but also simplify processes. I thrive on engaging with stakeholders, managing risks effectively, and fostering a culture of continuous improvement and innovation. Leading diverse teams, I focus on nurturing an environment where innovation and accountability are at the forefront, driving growth and operational excellence.

Experience

1. Grant Manager

   GrantWorks, Inc.

   Dec 2021 — Present · Austin, TX, US

   In my current role, I manage a federally-funded disaster recovery housing program for the State of Texas\' General Land Office in Houston. My focus is on enhancing support for homeowners and streamlining program efficiency. I regularly analyze and report on our achievements, aligning them with our strategic goals and conducting training sessions to enhance our team\'s compliance and operational skills.My Key Contributions for this role:• Directed $63M CDBG-DR program budget, ensuring compliance with federal, state, and local regulations and timely expenditures.• Updated policies and operating procedures to align with current legislation, maintaining program integrity.• Strengthened relationships with clients and partners, fostering collaborative success.• Ensured grant compliance and optimized fund utilization by evaluating financial and programmatic documents.

Education

• The University of Texas at Austin

  Bachelor of Business Administration (BBA)