Michael Heffelfinger

About Michael Heffelfinger

Seasoned SaaS leader with 15+ years of experience transforming Professional Services, Education, and Technical Services functions into high-performing, customer-centric engines for growth. I’ve built and scaled organizations that not only meet, but exceed key business metrics around revenue, adoption, retention, and customer success.Known for turning complex challenges into strategic opportunities, I’ve consistently delivered measurable impact across every company I’ve worked with by- Designing scalable service delivery models that improve margins while accelerating time-to-value- Upleveling teams into consultative, solution-oriented partners aligned to enterprise outcomes- Driving operational transformation through AI, automation, and data-informed processes- Building executive-level partnerships with customers that influence product direction and renewalsPassionate about creating elite teams that unlock value for customers while fueling ARR growth. I thrive in high-growth environments where cross-functional alignment, innovation, and accountability drive success.

Experience

1. Chief Customer Officer

   DryvIQ

   Oct 2022 — Present

   DryvIQ is the smarter way to get your content business-ready—and make your data work for you, not against you. With our platform, insights are instant, compliance is effortless, and every decision is powered by accurate information. Trusted by over 1,100 organizations, we partner with some of the world’s largest and most complex enterprises to manage massive data volumes with speed and scale. Our all-in-one intelligent data management platform continuously automates critical data quality and security controls across any unstructured data platform. By integrating with 40+ on-premises and cloud repositories, we\'re helping organizations tackle the complexities of unstructured content across their entire digital landscape by ensuring it\'s relevant, organized, cleansed, and secure.

Education

• Metropolitan State University of Denver

  Business

Skills

• Enterprise Software
• Sales Management
• Sales Process
• Qvidian
• Leadership
• Curriculum Development
• Microsoft Word
• Onboarding
• Powerpoint
• Microsoft Excel
• Team Leadership
• Saas
• Training
• Technical Writing
• Html
• Sales
• Training Delivery
• Performance Management
• Crm
• Employee Training
• Account Management
• Elearning
• Project Management
• Leadership Development
• Professional Services
• Management
• Team Building
• Strategy
• Employee Relations
• Product Management
• Solution Selling
• Webex
• Training Management
• Business Development
• Instructional Design
• Adult Learning Methodologies
• Captivate
• Customer Relationship Management (Crm)
• Computer Software Training
• E-Learning