Michael Hayden

IT Systems Engineer @Central Arizona Project

Phoenix, AZ, US

Monitoring M365 and Teams usage patterns and usage rates to ensure that employees are using the system efficiently and effectively Maintaining security by monitoring the M365 systems for potential vulnerabilities, identifying risks, and taking action to mitigate them Troubleshooting technical issues such as email delivery failures or authentication problems Managing the deployment of new features or functionality after they have been tested in a staging environment Providing training to users on how to use Microsoft 365 effectively Addressing user requests for assistance with issues pertaining to their accounts, including password resets and help with downloading emails Creating reports about the usage of Microsoft 365 and identifying potential areas for improvement based on the data collected Providing support for mobile devices that use Microsoft 365, including Android phones, iPhones, and iPads Troubleshooting problems with hardware or software that is used in conjunction with Office 365, such as printers or mobile phones that use Exchange ActiveSync and Workspace One