Michael Haughey

About Michael Haughey

I started working for the Walt Disney Company in December 2023 in DCA 3rd Shift Custodial. What a year it is been. I\'ve done customer service for 30 years now and wanted to try to improve myself. At DCA I am now a trainer within 3 months of being on the job, and part of the Utility Team as I have been enjoying the experience I\'ve gained. I learned how to lead and train, perform projects, conduct meetings, and Drive the Land Zamboni Machine!

Experience

1. Retail Specialist

   Cox Communications

   Oct 2024 — Present · Quail Hill, CA, US

   I am currently employed at Cox Communications in the Quail Hill store as a Retail Specialist. I take pride in delivering top-notch service to meet the diverse needs of our customers. My role involves helping customers navigate a variety of technology and service options to ensure they have the best experience possible. I provide personalized guidance and solutions across our product range, and I strive to make each interaction smooth and efficient.Key Responsibilities:Mobile Phone Support:Assist customers in selecting the right mobile plans and devices that fit their needs and budget.Provide troubleshooting assistance, including setting up devices and resolving technical issues.Offer expert guidance on mobile data, apps, and features to enhance user experience.Cable Services:Help customers choose the best cable TV packages based on their viewing preferences.Please explain premium channels, streaming options, and DVR functionality to make sure customers get the most out of their service.Resolve technical issues related to cable service and equipment.Internet Services:Advise customers on internet packages that match their household\'s connectivity requirements.Assist in setting up internet equipment and Wi-Fi networks.Troubleshoot internet performance issues and provide solutions for optimal connectivity.Customer Experience:Maintain a friendly, customer-first approach to ensure satisfaction during every interaction.Address customer questions, concerns, and service upgrades to enhance their overall experience.Collaborate with team members to stay updated on new products and services.By combining my knowledge of our products with a passion for customer service, I help customers make informed decisions and get the most out of their Cox Communications services.

Skills

• Accounting
• Short Sales
• Fha
• Management
• Real Estate Transactions
• Escrow
• Closings
• Refinance
• Notary Public
• Investment Properties
• Reverse Mortgages
• Leadership
• Reo
• Real Estate
• Title Insurance
• Mortgage Lending
• Loans
• U.s. Federal Housing Authority (Fha)