Michael Hankinson
Municipal Motor Claims Manager @苏黎世保险
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WORK HISTORY
Municipal Motor Claims Manager @苏黎世保险
Responsible for motor claims management for our municipal customers, managing a team of 10 individuals with authority upto TNPS, complaints and operational work states oversight and management.People development, IDP and talent management.Customer relationship management
EDUCATION
Raise the Bar
Level 4 Operational Management, Operational Management
CII
Advanced Diploma in Insurance (ACII)
The Open University
Bachelor's degree, Business Studies
CII
Diploma in Insurance, Insurance Law, Advanced Claims, Personal Insurance and Business and Finance
ABOUT MICHAEL HANKINSON
With 18 years of diverse experience in customer-facing roles, I have honed my skills in claims management, sales, and customer relationship management. Currently leading a municipal claims team, I focus on enhancing customer insights and addressing complaints to ensure technical and service excellence. My ambitious and innovative approach has contributed to my recognition at the British Claims Awards 2023, where my team won \'Outstanding Services to the Policyholder\' and \'Personal Lines Insurer of the Year.\' I am committed to driving success and delivering exceptional service.
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