Michael Hajjar
MBA; Manager, Sales Strategy and Operations
- Role
- Manager, Sales Strategy & Operations at Kaseya
- Location
- New York, NY, US
- LinkedIn followers
- 500 followers
About Michael Hajjar
Michael is a recent graduate of University of Miami Herbert Business School’s full time MBA program. Michael achieved his undergraduate degree from New York University for Musical Theater, which was a huge passion of his growing up. He was lucky enough to travel the world performing with diverse groups of people, which was a big gift that also brought a hunger to learn. While achieving his MBA, he had the opportunity to work in a variety of consulting, finance, and market research student consulting projects and internships that deepened his analytical skillset, including ROMBA and the Sports, Entertainment and Media Society. He also founded a consulting business for helping Broadway return to a post-COVID world. Currently, he is working at Kaseya where he is focused on streaming and optimizing their Go-To-Market processes. He\'s looking forward to helping his sales people win.
Experience
Manager, Sales Strategy & Operations
Jun 2024 — Present · Miami, FL, US
Leading enterprise rollout of Kaseya’s AI Playbook, collaborating with Legal, Data Privacy, Security Architecture, and Procurement to implement governance and an end-to-end AI tool approval framework—driving 5× adoption and a 15% sales productivity gain in one quarter.• Leading cross-functional SWAT team with Billing, Provisioning, and Sales Ops to stabilize and recover targeted revenue operations, resolving Salesforce duplication, executing debook/rebook cleanup, and launching a customer recovery program—training 100 sales reps and targeting a 20% uplift on $5.6M ARR.• Spearhead and implement Customer Experience Transformation for entire Go-To-Market Org, managing cross functional team of 10 to create and implement SFDC integrations with Calendly, strategically pair executives with key customers to drive sales growth, resulting in $4M of net new ARR occurring every 90 days. • Create and implement Dialogue Scripting and Messaging Transformation for entire Go-To-Market Org, working with 30+ sales leaders and 1500 sales reps, resulting in 83.2% success rate in booking B2B sales conversations.• Program Owner of three key executive customer meeting programs, leveraging data insights to provide actionable recommendations to leadership for continuous improvement.• Establish LATAM HQ by leading GTM candidate selection, with over 50% of my recommendations hired.• Achieve $1M in revenue from outstanding debts through creation and implementation of Collections Strategy, working cross functionally with RevOps leadership and Account Management.• Collect and analyze relevant customer sales data, presenting business recommendations to organizational stakeholders to influence new sales operations protocols and/or solution requirements.
Education
New York University
Bachelor of Music, Vocal Performance/ Musical Theater
University of Miami Herbert Business School
Master of Business Administration - MBA
Skills
- Research
- Teaching
- Social Networking
- Blogging
- Acting
- Public Speaking
- Music
- Microsoft Office
- Customer Service
- Photoshop
- Microsoft Word
- Social Media
- Public Relations
- Writing
- Fundraising
- Social Media Marketing
- Powerpoint
- Microsoft Excel
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