Michael H. Glassman
Product Owner @Booz Allen Hamilton
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WORK HISTORY
Product Owner @Booz Allen Hamilton
Direct Client Communication: Effective communication with all the Department of Veteran Affairs clientinvolved to ensure business requirements. Decision making leadership. Technical Solutioning: Gathering requirements to understand the problems and translating solutions fordifferent team members and needs using suitable terminology. 6 different departments. Project Management: Manage the ongoing Salesforce projects with a record of information and planningfor execution. Maintained in Jira Analysis, To-Dos, & Future Enhancements. Sprint Demonstration: Educate the client about Salesforce developments and ensure the progress alignswith the statement of work. 12+ Demonstrations to Client Technical Support: Collaborate with the technical team to make sure all kanban boards are up to date inJira. Pertaining to modifications to solution, including validation rules, custom objects, reports, userpersonas, and workflows. Maintained in Jira Solution, Dev. Review, & Ready for Development channels. Managing Backlog: Maintain backlog for the project, including release notes and user guides on Salesforceprocesses, workflows, data models, technical specifications, etc. Maintained risk registry, pre and postdeployment checklist, and future enhancements log. Data Security Involvement: Improving the visibility of any integrations, and requirements needed toensure data security, governance, and program compliance has been met. Master Person Index,Lighthouse Validation API, VAProfile, & SSO
EDUCATION
Palm Beach Atlantic University
Master's degree, Business Statistics
Palm Beach Atlantic University
Master's degree, Business Leadership
Florida Atlantic University
Ethics, Law, and Society Certification, Communication and Media Studies
Florida Atlantic University
Bachelor's degree, Business/Corporate Communications
SKILLS
ABOUT MICHAEL H. GLASSMAN
A product owner at Booz Allen Hamilton, contributing to delivering impactful Salesforce solutions for the Department of Veteran Affairs, collaborating across six departments to gather business requirements and translate them into actionable technical solutions. By leveraging expertise in strategic planning and project management, our team ensures seamless project execution, utilizing tools like Jira to track progress and facilitate sprint demonstrations that align with client goals. Previously, I supported Liberty IT Solutions as a Product Support Analyst, where I led CRM backlog development, facilitated stakeholder presentations, and optimized public platform outreach for VA Lighthouse. With a strong foundation in Salesforce expertise and a commitment to cross-functional collaboration, I am passionate about empowering organizations with scalable, client-focused solutions that drive operational efficiency and innovation.
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