Michael H.
Adaptive Customer Experience Leader | 15+ Years of Tailoring Client Solutions & Driving Retention | Managed $5M+ in Accounts | Achieved 90% Client Retention & 15% Annual Growth
- Role
- Customer Success Manager at Kornit Digital
- Location
- Bryan, TX, US
- LinkedIn followers
- 500 followers
About Michael H.
At Kornit Digital, our team specializes in elevating the customer experience, managing…
Experience
Customer Success Manager
Sep 2022 — Present · US
Company Name: Kornit DigitalJob Title: Customer Success ManagerDates: 2022 - PresentDescription:I joined Kornit Digital to establish and refine customer success protocols. My role as a Customer Success Manager involves spearheading initiatives that achieve high levels of customer satisfaction and retention, managing $5M in account values, and achieving a 15% annual growth rate. I act as the bridge between the sales team and the president, serving as the voice of the customer to ensure seamless onboarding processes for new clients while strengthening relationships with existing ones.* I orchestrate the customer journey, coordinating site surveys, engineers, and logistics for new customers, which results in streamlined onboarding experiences.* I have garnered direct feedback from customers, consistently receiving ratings of four and five out of five for service quality.* I liaise between customers and internal teams, resolving issues promptly and accurately to enhance customer satisfaction.* My strategic collaborations with the sales team during weekly calls help identify opportunities for enhanced customer support, including fostering connections between customers and company leadership for partnership opportunities.* I have established strong client relationships, leading to a $1.8M upsell within an existing account, significantly increasing its value.
Education
The University of Texas at Austin
Liberal Arts
1988 — 1991
Austin Community College
Chemistry, computer programming, architecture
1991 — 1994
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