Michael Grayson

About Michael Grayson

Strategic, organized, and result-oriented. These are just a few words to describe the value I bring to the leadership table at any organization. With over 20 years of tactical experience, I have scaled the IT areas of organizations in sustainable and cost conscious ways equipped for exponential growth. Through my leadership, my team members have ventured the course of a rewarding career journey, allowing them to achieve some of the highest performance in their practice. Some of my own key achievements from my career include: Scaled existing batch-job process to from 7500 to jobs per day by understanding the growth ambitions of the business and aligning the IT operations growth strategy to target objectives. Strategized leverage model to allow for 20% growth in staffing levels to support 700% growth in client base. Increased team employee retention rate to 98% by coaching and mentoring team members and empowering staff with tools to take ownership of their role.

Experience

1. Senior Director of Operations IT Automation Engineering

   Broadridge

   Sep 2011 — Present · Pittsburgh, PA, US

   Throughout my tenure at Broadridge, I\'ve supported the exponential growth of the organization by leading software development, daily operations support, acquisition software integrations, client implementations, deployments, integration testing, incident management, and delivery of strategic initiatives. Serving over 500 international clients, I collaborate with senior leadership from cross functional teams to align on the corporate strategy and detail the roadmap required to realize our objectives. Throughout the years, I have cultivated strong relationships with our major vendors, such as Microsoft, IBM, and Oracle, which has allowed me to create tailored solutions that are modern and future-proofed. Some of my key achievements during my time include: • Lead global operations and DevOps support for 25 SaaS products serving 500+ international clients.• Drive automation engineering initiatives across infrastructure, release management, and client implementations.• Mentor and empower a high-performing team across US, UK, and India with 99% retention rate.• Spearheaded the selection and integration of Matillion to bridge on-premise systems with cloud infrastructure; led deployment strategy, drove adoption across teams, and managed the vendor relationship to ensure alignment with performance and scalability goals.• Foster cross-functional collaboration across 100+ staff to triage issues, deliver improvements, and ensure compliance.• Scaled batch jobs from 7.5K to 35K/day to support client growth from 67 to 500 accounts.• Integrated acquired software platforms seamlessly into existing infrastructure post-merger.• Directed multiple ISO-9001 audits with 100% compliance.• Implemented staffing leverage model allowing 20% team growth to support 800% client expansion.

Education

• Robert Morris University

  Bachelor of Science, Informational Sciences

  2000 — 2001

Skills

• Db2
• Requirements Gathering
• Data Warehousing
• Cics
• Project Management
• Oracle
• Requirements Analysis
• Vendor Management
• Fileaid
• Business Process
• Business Analysis
• Business Process Improvement
• Integration
• Informatica
• Unix Shell Scripting
• Software Project Management
• Etl
• Databases
• Process Improvement
• Mainframe
• Sql
• Visio
• Software Documentation
• Sdlc
• Cobol
• Javascript
• Unix
• Jcl
• Shell Scripting
• Pl/Sql