Michael Grandy

About Michael Grandy

Retired 11/25/20 Fifteen years’ experience in sales and customer service for an…

Experience

1. Sales

   Command Arms

   Jul 2006 — Present

   Answer customers\' questions about products, prices, availability, or credit terms. • Quote prices, credit terms, or other bid specifications. • Negotiate prices or terms of sales or service agreements. • Collaborate with colleagues to exchange information, such as selling strategies or marketing information. • Select the correct products or assist customers in making product selections, based on customers\' needs, product specifications, and applicable regulations. • Complete expense reports, sales reports, or other paperwork. • Attend sales and trade meetings, and read related publications in order to obtain information about market conditions, business trends, and industry developments. • Visit establishments to evaluate needs or to promote product or service sales. • Emphasize product features based on analyses of customers\' needs and on technical knowledge of product capabilities and limitations. • Maintain customer records, using automated systems. • Identify prospective customers by using business directories, following leads from existing clients, participating in organizations and clubs, and attending trade shows and conferences. • Prepare sales presentations or proposals to explain product specifications or applications. • Initiate sales campaigns and follow marketing plan guidelines in order to meet sales and production expectations. • Demonstrate and explain the operation and use of products. • Complete product and development training as required. • Consult with engineers regarding technical problems with products. • Stock or distribute resources, such as samples or promotional or educational materials. • Provide feedback to product design teams so that products can be tailored to clients\' needs

Education

• Spring Garden College

  Mechanical Engineering

  1984 — 1986

Skills

• Inventory Management
• Microsoft Office
• Sales
• Leadership
• Weapons Handling
• Intelligence
• Operations Management
• Firearms
• Security Clearance
• Lathe
• Army
• Marketing
• Manufacturing Operations
• Strategic Planning
• Team Building
• Command
• Weapons
• Lean Manufacturing
• Tactics
• Negotiation
• Product Development
• Retail
• Continuous Improvement
• Customer Service
• Military
• Sales Management
• Manufacturing