Michael Gosselin

About Michael Gosselin

I focus on building and growing sports technology and SaaS businesses by combining business development, partnerships, sales, customer success, and product strategy. Most of my career has been spent working with early-stage and growth-stage companies where teams are small, roles overlap, and execution matters more than titles.I’ve led revenue growth, built strategic partnerships, helped shape product direction, and worked closely with customers to ensure the solutions we build actually solve real problems. My experience spans consumer apps, SaaS platforms, and sports organizations across clubs, leagues, governing bodies, and professional organizations.I’m most effective where business development, product, and customer success intersect — identifying market opportunities, building partnerships, closing deals, and making sure customers are successful long after the contract is signed.I enjoy building teams, developing partnerships, growing revenue, and helping companies move from early-stage growth into scalable businesses.

Experience

1. Director, Sales, Partnerships & Customer Success

   Gotsport

   Jan 2022 — Present · Jacksonville, FL, US

   Led sales, partnerships, onboarding, and customer success initiatives for the GotSport Team App and Tournament App platforms, supporting clubs, leagues, and governing bodies across the sports ecosystem.Managed the full customer lifecycle from sales and onboarding through long-term customer success, driving platform adoption, retention, and revenue growth.Built and maintained strategic relationships with leagues, clubs, and partners to increase platform engagement and expand GotSport’s market presence.Oversaw onboarding and product training for new organizations, including technical demonstrations and implementation support to ensure successful platform adoption.Directed customer support operations through Zendesk and HubSpot, improving response times, issue resolution, and overall customer satisfaction.Worked closely with the product and development teams, leading product feedback, feature requests, and sprint coordination through GitHub to drive continuous product improvement.Served as a bridge between customers, sales, support, and product teams to ensure the platform evolved based on real customer needs and market demands.

Education

• University of South Carolina

  Political Science, History

  1987 — 1991