Michael Goode

About Michael Goode

Bachelor\'s Degree Information Technology/Cyber-Security from The Sage Colleges of Albany

Experience

1. Director of IT Operations

   Care Design New York

   Jul 2021 — Present · Albany, NY, US

   Responsible for overseeing three organizations’ full spectrum of technology needs while managing teams in various technological specialties to accomplish each organization’s goals.· Leader of the Help Desk and Project Management Teams, as well as a Matrix to the Network Engineers.· Collaborate cross-departmentally with the development team to streamline task execution, ensuring project milestones were achieved on time and within scope through effective communication and coordination.· Play a role in budget discussions, leveraging analytical insights to propose cost-effective solutions while nurturing positive vendor relationships, resulting in optimized expenditure and quality partnerships.· Engage in interdepartmental efforts to analyze workflows, devising tailored technological solutions (Dynamics 365, Jira) for seamless integration across teams, resulting in enhanced efficiency and collaboration, while ensuring optimal alignment with organizational objectives.· Implemented an Inventory Management solution to a fully remote workforce to ensure accurate asset management.· Successfully delivered project oversight to complete a refresh of all 1200+ employees’ computers while in a remote environment.

Education

• Woodrow Wilson High School

  College Prep, College/University Preparatory and Advanced High School/Secondary Diploma Program

  1995 — 1998

• Mildred Elley

  Associate's Degree, Information Technology

  2014 — 2016

• The Sage Colleges-Sage College of Albany

  Bachelor’s Degree, Information Technology/Cyber-Security

  2016 — 2018

Skills

• Windows 7
• Sql
• Linux
• Employee Relations
• Help Desk Support
• Customer Service
• C++
• Technical Support
• Social Networking
• Employee Training
• Hiring
• Hyper-V
• Kaseya
• Hospitality
• Training
• Customer Satisfaction
• Networking
• Computer Security
• Ubuntu
• Windows 8.1
• Windows Server
• Oracle Vm
• Html
• Social Media
• Leadership
• Microsoft Office
• Sales
• Information Technology
• Microsoft Sql Server
• Troubleshooting
• Public Speaking
• P&L
• Time Management
• Inventory Management
• Coaching
• Microsoft Word
• Social Media Marketing
• Microsoft Excel
• Relational Databases
• Network Administration