Michael Gonsalves

About Michael Gonsalves

Operations executive with a passion for efficiencies, profitability, and facility management. I believe in achieving results through teamwork and successes of direct reports.

Experience

1. Director of Operations

   Simon Property Group

   Jan 2026 — Present

   Develop the 5-year capital and expense plan to maintain and enhance the property and its assets-Prepare CAM and operating budgets, ensuring adherence with direct guidance and oversight-Continuously update Capital and operating budgets in real time as circumstances change-Manage Capital Projects from start to finish and ensure work meets all contractual obligations before submitting payment-Manage expense for the purpose of maximizing profit and EBITDA-Oversee invoices for accuracy and ensure work is completed before paying invoices-Develop service agreements and manage 3rd party contractors for contractual obligations, quality of work, and compliance with Simon policy and procedure-Create Requests for proposal, conduct bidding exercises, and select bids for all goods and services-Assist development team with the oversight of construction-Manage the tenant construction at the property, ensuring adherence to approved drawings, rules, and regulations-Understand and interpret lease language to hold tenants accountable to maintenance standards and financial responsibility of maintenance-Oversee emergency and crisis management plans, ensuring all employees and 3rd party contractors are trained on the plans-Conduct various property inspections for operational excellence, maintenance needs, and safety-Oversee safety programs and risk management at the property-Manage safety regulatory programs within the property, i.e. OSHA, ADA, EPA, etc-Manage a Maintenance team to include onboarding, training, performance and safe practices-Provide leadership as a Manager on Duty at the center, ensuring the customer experience and operational excellence-Maintain healthy and productive relationships with all municipal officials that have impact on the property.

Education

• Norwich University

  None, Criminal Justice

  1998 — 1998

• Worcester State University

  Bachelor of Science, Business Administration With Accounting Concentration

  1999 — 2015

Skills

• Maintenance Management
• Microsoft Office
• Sales
• Customer Service Management
• Wicklander-Zulawski Interview & Interrogation
• Managing Direct Reports and Other Managers
• Logistics Management
• Loss Prevention
• Inventory Control
• Leadership
• Training
• Customer Service
• Microsoft Excel
• Analytical Skills with Financial Reports and Exception Reports.
• Management