Michael Gold
Support Account Manager @NetApp
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WORK HISTORY
Support Account Manager @NetApp
Düsseldorf, DE
Manage the Support experience and expectations of NetApp Enterprise Customer accounts. Pro-Actively advise customers on all aspects of NetApp storage and data management systems: Best Practices, Operational Efficiency, Resiliency, Performance Optimization, Product Integration.
EDUCATION
Fachhochschule Ulm - Hochschule für Technik
Degree in Electrical and Computer Engineering
ABOUT MICHAEL GOLD
Experienced Support Account Manager with a demonstrated history of post-sales support management serving some of the largest enterprise accounts from the banking, energy and pharmaceutical industry. Certified ITIL® 4 Managing Professional, highly skilled in continuous relationship management, developing into a trusted advisor role and handling critical customer situations. Broad technical background covering Databases, High-End Server Systems, Virtualization and Storage. Currently building up IaaS and cloud knowledge (Certified AWS Cloud practitioner & Microsoft Azure fundametals).
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