Michael Godsted
Senior Operations Manager @Motorola Solutions
Signup · Get unlimited contacts
WORK HISTORY
Senior Operations Manager @Motorola Solutions
Chicago, IL, US
Managed Order Processing organization of 50 employees with annual $1.7M budget. Supported Supply Chain by managing accurate, expedited orders to factory and distribution center. Provided order management face to sales and support teams by handling escalations and driving metric excellence. KPI reporting to Supply Chain leadership in areas of cycle time, backlog, quality, and volume.• Reduced cycle time 20% from 2022 to 2023 by mandating adoption of a new ordering system, resulting in expedited shipments, faster revenue recognition, and cash collections.• Decreased aged orders 31% 2022 to 2023 by driving action via weekly scrubs and establishing online “War Room” collaboration for expedited IT assistance with any system issues.• Drove up CPQ Oracle (new ordering system) adoption 70% from 2021 to 2022, and 164% from 2020 to 2022, through extensive training and feedback with Sales / Sales Operations, leading to significant quality improvements and faster order to factory cycle time.• Institutionalized North America prebuild process and execution through Supply Chain, Sales Operations, and Finance partnership with improved reporting and daily scrubs, resulting in precise quarterly revenue forecasts.• Improved Public Safety Emergency order process, where Motorola would proactively ship needed products to areas impacted by disasters such as hurricanes, with enhanced reporting and committed staffing for these events.• Took ownership by leading all monthly and quarterly fiscal closes, coordinating with all support teams, including finance, and sales operations, ensuring all orders booked in a timely fashion.
EDUCATION
Northern Illinois University
Bachelor's degree, Marketing
ABOUT MICHAEL GODSTED
I am a collaborative, accomplished Senior Manager recognized for establishing process and metrics to drive revenue while initiating positive environments where employees thrive and succeed. I have professional experience with exceptional composure, poise, and strength in managing multiple priorities. I\'m a trusted problem solver who takes on responsibility, even in areas that are unassigned. Finally, I enjoy creating significant team loyalty through building relationships and trust with empathetic interpersonal communications.
This profile is compiled from publicly available professional sources. Unifers is not affiliated with or endorsed by LinkedIn. Request removal of this profile.